Shipping information
We’ll confirm the policy that applies to purchases before sales open.
Preparation and dispatch
- Personalised Pet Photo Tumbler
- Production takes 3 days after you approve your photo for production. Dispatch origin: Guangdong, China.
- Shiba Squeeze Companion
- Preparation and carrier handover take 5 days. Dispatch origin: Zhejiang, China.
Preparation time does not include international transit. Items dispatched from different locations may arrive in separate packages.
Destinations and charges
Availability and delivery options depend on the delivery address. When sales open, available rates, estimated transit and how duties and taxes are handled will be shown before payment. Catalogue prices are in USD and do not include delivery or duties. No destination, arrival date, shipping rate or duty treatment is guaranteed here.
Tracking and delivery problems
After dispatch, available tracking will be provided for each package. If a package appears late, missing or damaged, contact Business@sylven.si with the order number and the affected package details. We will review the delivery record and confirm the next step.